Terms of Service

Last Updated: July 2, 2026

These Terms of Service (the “Terms”) are a legally binding agreement between you and Bigstrider Inc. d/b/a Transcodes (“Transcodes,” “Bigstrider,” “we,” “us,” or “our”) governing your access to and use of transcodes.io, related websites, dashboards, APIs, hosted scripts, SDKs, and associated software/services (collectively, the “Service”).

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and Authority

You represent and warrant that:

you are at least the age of majority in your jurisdiction;
you have legal capacity to enter into these Terms; and
if acting on behalf of an entity, you have authority to bind that entity.

If you use the Service on behalf of an entity, “you” includes that entity.

2. Business Use Only

The Service is offered for business/professional use only, not personal, household, or consumer use (except where mandatory law overrides this restriction).

We may suspend or terminate accounts used in violation of this section.

3. Accounts and Security

You are responsible for:

maintaining confidentiality of account credentials,
all activities under your account,
promptly notifying us of unauthorized access or security incidents,
ensuring your users/admins comply with these Terms.

We may require identity verification and may suspend access to protect the Service, users, or third parties.

4. Subscriptions, Billing, and Auto-Renewal

The Service uses Stripe for subscription billing and payment processing.

4.1 Subscription Plans and Billing Cycle

Certain features require a paid subscription (“Subscription”). All paid subscription plans, regardless of tier or plan name (including standard, premium, and any other paid offering), are billed on a recurring monthly basis and are automatically charged on the 1st day of each calendar month through Stripe or another payment processor we designate, using the payment method on file, unless you cancel or disable auto-renewal before the next billing date. The free tier is not subject to recurring subscription charges. If you subscribe to a paid plan mid-month, you will be charged a prorated amount for the remainder of that month, and all subsequent recurring charges for that Subscription will occur at the full applicable rate on the 1st of each following calendar month until the Subscription is cancelled or terminated.

4.2 Auto-Renewal

Paid Subscriptions renew automatically each month unless you cancel or disable auto-renewal before the next billing date. Because billing occurs on the 1st of each calendar month, you must complete any cancellation or auto-renewal change in time for it to take effect before the upcoming charge on that date.

4.3 Payment Authorization

You authorize us (and our payment processors) to charge all applicable fees, taxes, and adjustments to your payment method.

4.4 Failed Payments

If payment fails, we may retry charges. We may suspend, downgrade, or terminate access until payment is completed.

4.5 Enforcement for Non-Payment

For overdue amounts, we may (as applicable):

temporarily suspend service access,
impose restrictions on service usage and features.

5. Free Tier

Transcodes offers a free tier with limited features. The features, capacity, or commercial entitlements available in the free tier may be modified or changed at any time at our sole discretion. Use of the free tier, a paid subscription, or any other plan or tier does not limit the categories of operational, security, audit, telemetry, authentication, automation-related, or improvement-related information we may collect in connection with your use of the Service, except where mandatory law requires otherwise or where a separate written agreement expressly states a different rule. Plan distinctions govern product access and billing, not the general scope of data practices described in our Privacy Policy and in Section 11 of these Terms.

6. Scripts, SDKs, and License Scope

6.1 Limited License

Subject to these Terms and active subscription, we grant you a limited, non-exclusive, non-transferable, revocable license to integrate and use our hosted scripts/SDKs/APIs solely for your internal business applications and authorized production use.

6.2 Restrictions

You must not (and must not permit others to):

use the Service without a valid subscription/license where required,
copy, sell, resell, rent, lease, sublicense, or commercially exploit the Service except as expressly authorized,
reverse engineer, decompile, disassemble, or attempt to derive source code (except where non-waivable law permits),
bypass usage limits, access controls, metering, or billing mechanisms,
use bots/scrapers/automated tools to access restricted endpoints without permission,
remove proprietary notices or security controls,
use the Service for unlawful, infringing, deceptive, abusive, or harmful activity.

6.3 Post-Termination Removal

Upon expiration/termination of your rights, you must promptly stop use and remove all script/SDK implementations where rights are no longer valid.

6.4 Unauthorized Use

Unauthorized use may result in immediate suspension, domain blocking, legal notice, usage-based invoicing, penalties permitted by law, and other remedies.

7. Acceptable Use and Compliance

You agree to comply with all applicable laws, regulations, and third-party terms, including privacy, data protection, export controls, sanctions, anti-bribery, and IP laws.

You are solely responsible for:

your app/site implementation,
your user notices/consents,
your internal permissioning and security configuration,
content and actions taken through your environment.

8. Fees, Taxes, and Price Changes

Fees are exclusive of taxes unless explicitly stated otherwise.

You are responsible for VAT/GST/sales/use/withholding and similar taxes, except taxes on our net income.

Where reverse-charge applies, you must provide valid tax information and comply with local obligations.

We may change pricing. Material pricing changes generally apply from a subsequent billing cycle with reasonable prior notice.

9. Refund Policy

Except where required by non-waivable law, all fees are non-refundable.

If mandatory consumer rights apply (e.g., certain EU/UK digital rights), those rights apply only to the extent legally required and not otherwise waived by lawful commencement of digital service performance.

10. Intellectual Property

The Service (including software, code, UI, designs, trademarks, and documentation) is owned by Bigstrider and licensors and protected by applicable IP laws.

No rights are granted except as expressly stated in these Terms.

You retain rights in your own content/data. You grant us a limited right to process your data as necessary to provide and secure the Service and comply with law.

11. Privacy and Data Processing

Use of the Service is also governed by our Privacy Policy and, where applicable, Data Processing Addendum (DPA).

If there is a conflict, the DPA controls for processing activities covered by it.

In connection with your use of the Service, we may collect, generate, receive, store, analyze, and otherwise process operational, security, audit, telemetry, and improvement-related information arising from normal use of the platform. This may include information relating to user, member, or account identity and profile context, organizational or project scope, session identifiers and session lifecycle, the time and duration of access or activity, timestamps and chronological metadata associated with events, device and client characteristics, browser or application environment, network origin and connection context, general or approximate location-related information where available or derivable from technical data, records of sign-in, authentication, authorization, administrative activity, integrations, policy enforcement, and other platform events, together with any contextual information that may accompany those events in practice. Where the Service is used with or through AI agents, coding assistants, integrations, or other automated or semi-automated systems, we may also collect and use information relating to those interactions, including metadata, operational records, and surrounding context that may be generated, transmitted, stored, or linked in connection with such use, in each case for purposes of operating, securing, monitoring, troubleshooting, analyzing, researching, developing, and continuously improving the Service.

The categories, scope, sources, and purposes of information described in this section, in our Privacy Policy, and in related operational practices may change, expand, or otherwise be modified from time to time as the Service evolves, and such descriptions should be understood broadly and inclusively to the extent permitted by applicable law, including information reasonably related to authentication, access control, auditability, agent governance, platform reliability, and service improvement. These data practices apply regardless of whether you use a free, trial, standard, premium, or other plan or tier, except where mandatory law requires otherwise. By registering for an account, enabling integrations, deploying Service components, or continuing to access or use the Service in any manner, you acknowledge that the collection and use described here and in our Privacy Policy may occur as part of normal Service operation and improvement, and to the fullest extent permitted by applicable law you agree to such collection and use through your registration and continued use of the Service, including as these descriptions may change over time. If you do not agree, you must not register for, access, or continue using the Service and should discontinue use immediately; continued use after becoming aware of these practices, or after any update to this section or the Privacy Policy, may be treated as ongoing agreement to the extent permitted by law, except where mandatory law in your jurisdiction requires a separate consent mechanism.

11.2 Deletion Requests

Subject to applicable law and our Privacy Policy, you may request deletion of information we hold about you in connection with your direct use of the Service. Upon receiving a verifiable request, we will take reasonable steps to delete eligible information from active systems or to de-identify or anonymize it where full deletion is not immediately practicable, except where retention is permitted or required for legal, security, fraud prevention, backup, dispute, or compliance purposes, or where the information relates to end users of your application and must be handled by you as controller. Deletion may not be instantaneous and may not reach archived backups, retained logs, or other records we are permitted or required to keep. Where we act as processor for customer-controlled data, we will assist the customer as required by applicable law and any DPA.

For customer end-user data, customer is generally controller/business and we are processor/service provider.

12. Third-Party Services and Links

The Service may interoperate with third-party services and link to external websites. We do not control and are not responsible for third-party services, content, security, uptime, or data practices.

Your use of third-party services is at your own risk and subject to their terms.

13. Beta, Experimental, and Preview Features

Beta/preview features are provided “as is,” may be changed or discontinued at any time, may be incomplete, and may not be covered by support commitments or service levels.

14. Suspension and Termination

We may suspend or terminate access immediately, with or without notice, if:

you breach these Terms,
payment obligations are not met,
use creates legal/security risk,
required by law or authority,
continued service is commercially impracticable.

Upon termination:

your license rights cease immediately,
you must stop use and remove unauthorized integrations,
accrued payment obligations survive.

15. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE AGAINST ALL THREATS.

16. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

IN NO EVENT WILL BIGSTRIDER/TRANSCODES OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, LICENSORS, OR SUPPLIERS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY.

BIGSTRIDER/TRANSCODES SHALL HAVE NO LIABILITY FOR:

CUSTOMER-SIDE IMPLEMENTATION/CONFIGURATION ERRORS,
CUSTOMER OR THIRD-PARTY CODE/VULNERABILITIES,
CREDENTIAL/DEVICE/NETWORK COMPROMISE OUTSIDE OUR REASONABLE CONTROL,
THIRD-PARTY SERVICE FAILURES OR DOWNTIME.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR
USD $100.

Some jurisdictions do not allow certain exclusions/limits; in those jurisdictions, limits apply to the maximum extent permitted by law.

17. Indemnification

You will defend, indemnify, and hold harmless Bigstrider/Transcodes and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, judgments, costs, and expenses (including reasonable legal fees) arising out of or related to:

your use/misuse of the Service,
your content/data,
your violation of these Terms or law,
your infringement/misappropriation of third-party rights,
disputes between you and your users/customers/vendors.

18. Governing Law

These Terms are governed by the laws of the Republic of Korea, without regard to conflict-of-law principles.

19. Binding Arbitration and Class Action Waiver

19.1 Informal Resolution

Before filing a claim, parties agree to attempt good-faith informal resolution for at least 30 days after written notice.

19.2 Arbitration

Except for matters eligible for small claims court or injunctive relief for IP/confidentiality misuse, disputes arising out of or relating to these Terms or the Service shall be finally resolved by binding confidential arbitration administered by the Korean Commercial Arbitration Board (KCAB) in Seoul, Republic of Korea, in English, before one arbitrator, under KCAB International Arbitration Rules.

19.3 No Class Actions

To the maximum extent permitted by law, disputes must be brought only on an individual basis.

You waive any right to participate in class, collective, consolidated, representative, or private-attorney-general actions.

19.4 Injunctive Relief

Either party may seek temporary or preliminary injunctive relief in a competent court to prevent immediate irreparable harm.

If a court finds Section 19.3 unenforceable for a particular claim, that claim may proceed in court, while remaining claims stay in arbitration.

20. Export and Sanctions Compliance

You represent that neither you nor your users are located in, organized under, or ordinarily resident in restricted territories, or listed on sanctions/prohibited-party lists, and you will not use the Service in violation of export/sanctions laws.

21. Force Majeure

We are not liable for delays/failures caused by events beyond reasonable control, including internet/provider failures, cloud outages, labor disputes, governmental actions, natural disasters, war, terrorism, epidemics, or infrastructure failures.

22. Changes to Terms

We may modify these Terms from time to time. Material changes will be posted with an updated “Last Updated” date and may be notified through the Service or email.

By continuing to use the Service after changes become effective, you agree to the revised Terms.

23. Miscellaneous

Entire Agreement: These Terms, Privacy Policy, DPA (if any), and applicable order forms are the entire agreement.
Order of Precedence: Order form/DPA controls over these Terms for conflicting subject matter.
Severability: If any provision is unenforceable, remaining provisions remain effective.
No Waiver: Failure to enforce is not a waiver.
Assignment: You may not assign these Terms without our prior written consent; we may assign in connection with merger, acquisition, reorganization, or asset transfer.
Independent Contractors: No partnership, agency, fiduciary, or employment relationship is created.
Notices: Legal notices must be sent to the contact below (or updated notice address).

24. Contact

Questions about these Terms: hello@bigstrider.co